OLIVER
BERESFORD
CAREER
IT Support Engineer
CURRENT ROLE
IT Support Engineer @ Playground Games Ltd
2023–Present
Sole provider of frontline L2 IT support for an Xbox Game Studio supporting over 100 employees.
- L2 End-User Support
- New Starter Provisioning & IT Inductions
- IT Asset & Inventory Management
- Endpoint Deployment & Management Stack
- OS & Application Patch Management
- Internal IT Tools & Automation Development
ROAD MAP
- Azure Administrator (AZ104) Certification
- Terraform Associate
- Linux Foundation Certified System Administrator
- ROLE CHANGE: Senior Cloud/Infrastructure Engineer
- Certified Kubernetes Administrator
- Azure Solutions Architect Expert
- ROLE CHANGE: Site Reliability Engineer
CAREER
Previous Roles
Computer Systems Manager @ Animal Systems Ltd
2021–2023
Server design, repair, and sales for a small industrial server manufacturer.
- Server & Infrastructure Design
- Technical Sales & Client Consultation
- Financial Oversight & Invoicing
- Logistics & Shipping Coordination
- Customer & Technical Support
- Stock & Inventory Management
Technical Support Engineer @ Terra Computer Ltd
2021–2023
L2 IT support for the UK branch and customer base of Wortmann AG.
- L2 End-User & Hardware Support
- Ticketing System Management
- In-House IT Support Operations
- Direct Liaison with German Engineering Teams
- Corporate & Event IT Support
- Cloud Service Support
Repair Technician @ Click Tech Repair
2020–2021
Front-of-house and technical operations for a local technology repair business.
- Front-of-House Operations & Customer Service
- Device Diagnostics & Repair
- Hardware & Software Troubleshooting
- Python-Based Stock Management Tool
- SEO & Web Development Support